Founded in Marseille in 2008, PoolPlanet is a 100% digital French company specializing in the sale of pool equipment and accessories for individuals. For over 13 years, our mission has been clear: to simplify pool maintenance through innovative, high-performance, and accessible technological solutions. While PoolPlanet relies on online sales, our strength also lies in human support: pre-purchase advice, installation assistance, and support throughout the product's lifespan. We combine the technology of our e-commerce site with customer relations to guarantee satisfaction.
Smart Pool Robots: A Technological Revolution
The market for connected pool cleaners is experiencing spectacular growth. Following in the footsteps of robot vacuum cleaners and lawnmowers, these devices autonomously clean the bottom, walls, and waterline of the pool. Some, like the Aiper Scuba X1 Pro Max, can even vacuum leaves from the surface thanks to their innovative technology.
These pool cleaning tools use Bluetooth, WiFi, and even artificial intelligence to scan the pool's shape, optimize their path, and reduce maintenance time. They are the ideal solution for enjoying your pool without constraints.
A Connected, Autonomous, and Easy-to-Manage Pool
PoolPlanet also offers comprehensive solutions with the Vigipool by CCEI range, which allows you to connect your entire pool's technical room to a mobile application. Filtration, pH regulation, salt treatment... everything can be controlled from your smartphone.
These new-generation devices are designed to be fully automated. You add salt and pH corrector at the beginning of the season, then you enjoy clean water effortlessly. No more repetitive interventions; the pool manages its own maintenance.
Cost-Effective, Ecological, and Durable Equipment
Certain products, such as variable speed pumps, can reduce the pool's electricity consumption by up to 40%. Less energy and chemical expenses, for a lower ecological impact and medium-term savings.
These solutions, while more expensive to purchase, pay for themselves within 1 to 2 years while offering a long lifespan. A smart investment to fully enjoy your pool.
A Growing Market for Pool Renovation
With over 3.5 million private pools in France, including 1.68 million in-ground pools, the country is the leading European market and the third largest worldwide. PoolPlanet positions itself in the pool renovation segment: 850,000 pools are over 10 years old and are just waiting to be modernized.
Our catalog includes a wide range of pool products: vacuums and cleaners, pumps, filters, LED lighting, covers, automated treatment devices, spare parts, and accessories.
PoolPlanet, Your Partner for a Connected and Serene Pool
At PoolPlanet, we believe that true luxury is simplicity. By choosing smart equipment, you transform your pool into a relaxed, connected, and hassle-free space.
Do you have a pool to renovate or wish to modernize it? Trust PoolPlanet to offer you the best innovations at the best price and according to your expectations.
What products does Pool Planet offer?
For over 5 years, we have been offering high-performance devices specially designed for the maintenance and use of your pool. We work in close partnership with manufacturers recognized by pool professionals.
We offer a wide range of pool products such as:
- Filtration equipment: pumps, cartridge filters, complete filtration systems.
- Cleaning robots: electric, hydraulic, connected, vacuums.
- Treatment products: pH and Redox regulators, salt chlorinators.
- Covers: bar and bubble covers.
- Lighting: spotlights, trims, controllers.
- Accessories: skimmers, maintenance kits, spare parts.
What is the quality of Pool Planet products?
The products offered by PoolPlanet are carefully selected for their quality, performance, and durability. Each item is tested and validated before being put online to guarantee reliable use that meets customer expectations.
We work with recognized and innovative brands such as CCEI, Aiper, Pentair, Aquagem..., and the reviews and ratings left on each order reflect a high level of satisfaction.
We also pay particular attention to the description of our product sheets, ensuring they are complete, clear, and best suited to our customers' needs, including detailed technical notices and installation guides for optimal support. All our products are covered by a 2-year warranty, with the exception of consumables and wear parts.
How does delivery work at Pool Planet?
Fast delivery and conditions
Orders placed before noon are shipped the same day, ensuring quick delivery, if possible the next day. They are sent by carriers DPD, Colissimo, Chronopost, UPS or DHL, and are always insured. In case of a delivery delay, if the delay comes from the carrier, we cannot be held responsible.
Shipping costs and packaging
Delivery is free in metropolitan France for orders over €99. Below this amount, costs depend on the weight and the chosen carrier. For international shipments, costs vary between €4 and over €100, depending on the destination. For any specific information, do not hesitate to contact us or log in to your account.
Verification upon receipt
Upon receipt, it is essential to check the condition of the package and packaging. In case of damage, refuse the package or make a reservation to report the problem.
What are the reviews of Pool Planet?
At PoolPlanet, our customers speak best for us. We collect their reviews via Avis Vérifiés, an independent company that guarantees authentic review authors, and their customer reviews give us a rating of 4.6/5. This platform not only allows us to transparently share their feedback but also to improve every day. You can also find our customers' reviews on Google and Trustpilot. It is these reviews, comments and ratings that make us strong and encourage us to continue to earn your trust.
How is Pool Planet's customer service?
Our customer service is here for you, responsive by phone, email or via our contact form on our site, our team is attentive and does its utmost to provide you with a quick and clear answer. We know that a problem can arise, which is why we remain available and involved until everything is resolved so that your shopping experience is satisfactory. Your satisfaction is our priority, and it is thanks to the trust of our customers that we improve the effectiveness of our support every day to best meet your request and improve your experience on our site.
How to contact Pool Planet?
Our team is always available to answer your questions and requests, support you, and provide useful advice to make your pool maintenance simple and stress-free. From Monday to Friday: from 9 am to 5 pm, we are here to answer you by message directly on the site, by email or by phone. Our team is based in Bordeaux, France, and not in an offshore call center. For any information request or need to contact our after-sales service, you can find our contact details: by phone at 07 67 08 97 83 or by email at contact@poolplanet.com
To get a quick response, please provide your account name, order number and date, or any other relevant information to help us process your request as quickly as possible.
Are there any problems with PoolPlanet?
Like any company, a problem can arise: a damaged package received, a breakdown, a manufacturing defect, a preparation error, or an installation difficulty. But at PoolPlanet, every concern is taken seriously. Our commitment is to have a responsive after-sales service, ready to find solutions quickly, whether for an exchange, a return, or simple advice. The few negative reviews we receive are handled with care; while being perfect is difficult, they help us improve and become ever more efficient. Our priority is to ensure a positive experience for every customer, even in unforeseen circumstances.
A lasting commitment, at the heart of our operations
From the beginning, we have placed consumer commitment at the center of our priorities. Every product we offer is made available in a logical order: efficiency, reliability, accessibility. Regardless of the time of year, we ensure that every person with a pool in France can access sustainable solutions designed for prolonged use. Our products are carefully selected, taking into account the place of manufacture, price, environmental impact, and their ability to be effective in the long term.
In 2025, we have over 150,000 buyers. This figure is constantly growing, proving that our model works. Every point of contact with our consumers, from order placement to post-purchase assistance, is used to improve our service quality. You can create your account on our site at any time to track your orders, manage your warranties, and stay informed about product updates, all while being part of a modern and serene experience.
