Un problème ? Une question ?

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Customer service


For any question about a product, an order

If a technical problem occurs on this website

Notre adresse PoolPlanet - Ponant Littoral, 7 avenue André Roussin, 13016 Marseille
+33(0)4 91 02 53 92
Ouvert du lundi au vendredi de 08H30 à 18H30

Notre service après vente

The customer service is our top priorities. By placing an order on PoolPlanet, you are always sure to get a customised service  in case of a problem. 

For complaint, there are different procedures that must be followed.


- go to your account: https://www.poolplanet.fr/en/my-account
- log in with your PoolPlanet.fr username and password.
- Choose "Order history and details".
- Click on the reference of your order.
- Select the product you wish to return by clicking on the box to the left of the reference.
- Specify the reason of the return.
- Click on "generate the return".


Address for returned packages: Poolplanet - 21 street Antoine et Henri Maurras - 13016 Marseille France

You can monitor the status of your order via 

Your accounhttps://www.poolplanet.fr/en/my-account
Click on "My merchandise returns".


You can contact us by phone:

Before you call +33 (0)4 91 02 53 92, please have your order number available from an email sent to you, on your invoice or on your customer space.


You are also welcome to send us an email to: contact@poolplanet.fr